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Table of Contents
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Table of Contents
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Two individuals are seen from the back, draped in flags representing different cultural heritages, walking through a park where various other people are sitting and enjoying the day. The person on the left is wearing a Torres Strait Islander flag, while the person on the right is wrapped in an Aboriginal flag. The scene is casual and appears to be during a public event or gathering

Introduction

You should always feel safe and supported when visiting a health service or health professional. Below is information about where to find culturally safe and community led health services in your area along with online Aboriginal Health supports.


What are my choices when choosing a health service or health professional?

Sometimes it can be hard going to the doctor. You might not know where to start or you might want to see a doctor or health service that specifically works with Aboriginal people. There are many services that provide culturally informed or community led supports throughout NSW and you always have a right to choose these services as your preferred health provider.

You can always bring a support person, like a family member, a friend or a youth worker to support you when you go to the doctor.

See Visiting the Doctor to find out more about how to book a doctor appointment, what to expect, and what you need to bring when you go to the doctor.

If you need to apply for Medicare visit the How to Enrol page and use this Voluntary Indigenous Identifier form to let Medicare know you are Aboriginal and/or Torres Strait Islander descent.

Cultural Safety in health services

All health services and health professionals are encouraged to be culturally safe for Aboriginal people.

This means that a health service or health professional should be aware of different cultures and deliver safe, accessible and responsive health care that is free from racism and judgement.

Aboriginal Community Controlled Health Organisation’s deliver holistic and culturally appropriate health services to the community.

Where do I find an Aboriginal Community Controlled Health Organisation (ACCHO)?

An Aboriginal Community Controlled Health Organisation (ACCHO) is an incorporated Aboriginal organisation initiated by and based in a local Aboriginal community.

Australian Indigenous Health Info Net has an interactive map of Aboriginal Community Controlled Health Organisation’s available around Australia.

To find out more about what Aboriginal Community Controlled Health Organisation’s offer visit the NACCHO website or the Australian Indigenous Health Info Net website.

Additional Aboriginal Community Controlled Organisations’ in NSW:

Free yearly health assessments for Aboriginal People

The Aboriginal Health Assessment (715 Health Check) is an annual health assessment for Aboriginal people of all ages that are free! These health checks should take under an hour but are important to have completed each year to check for preventable chronic illnesses to catch them early.

You can learn more through this video:

Aboriginal support services and resources

Our Health, Our Way

NSW Health yarned with Aboriginal young people for a long time and made videos called ‘Our Health, Our Way’.

These videos talk about the health system through the stories of young Aboriginal people in NSW:

13YARN

13YARN is an Aboriginal crisis support hotline. You can call 13YARN to speak with a trained crisis support worker without judgement and in a culturally safe environment. You can yarn about your needs, worries or concerns and explore options for ongoing support.

Aboriginal Health & Medical Research Council of NSW (AH&MRC)

AH&MRC supports 51 ACCHOs to deliver culturally safe, high-quality primary health care services to Aboriginal communities across NSW. We work to strengthen the ACCHO workforce and ensure Aboriginal people are involved in the decision-making and delivery of health services. They are the NSW branch of the National Aboriginal Community Controlled Health Organisation (NACCHO)

Resources created by and for Aboriginal people:

Frequently asked questions

Got more questions? We’ve got you covered. Here are some commonly asked queries about this topic to help you understand it better. Remember, no question is too small or too big – we’re here to help!

What is a culturally safe health service?
A culturally safe health service respects, incorporates, and acknowledges an individual’s culture in their healthcare approach. Especially for Aboriginal and Torres Strait Islander people, this may involve including Indigenous health practices, employing Indigenous health workers, and fostering an environment that respects and acknowledges Indigenous culture and history. The goal is to create a space where patients feel safe to express their cultural identity and assured that it will be respected, thus enhancing healthcare effectiveness through trust and mutual respect.
Many people find health professionals by asking people they trust. You can ask for recommendations from your family, friends, community, Elders or recommended services from trusted websites like AbSec
You will need to enrol online and they will send your Medicare card in 6-8 weeks. If you don’t have all your documentation or just need help, you can call the Indigenous Access Line on 1800 556 955
Australian Indigenous HealthInfoNet has an interactive map of Aboriginal Community Controlled Health Organisation’s available around Australia.
If you, or someone you know, are feeling worried or no good, we encourage you to connect with 13YARN on 13 92 76 (24 hours/7 days) and talk with an Aboriginal or Torres Strait Islander Crisis Supporter.

Need emergency assistance?

As the peak body for young people and youth services in NSW, Youth Action does not provide direct referrals to support services. If you are in distress or require urgent assistance, the following support lines are available.

If there’s immediate risk of harm to yourself or other, please call:

Lifeline: 13 11 14 (Crisis & Suicide prevention support 24/7)

Beyond Blue: 1300 224 636 (Mental health support 24/7) 

Link2Home: 1800 152 152 (For those experiencing homelessness 24/7)

Suicide Call Back Service: 1300 659 467 (24/7)

ParentLine: 1300 1300 52 (9am to 9pm weekdays, 4pm to 9pm weekends)